Call/Text: 678-872-2240 events@blurscapevr.com

FAQ & Policy

7

Fequently asked Questions

What is Virtual Reality?

Virtual Reality, or VR, is a new form of video entertainment. Up till now, we’ve always looked at games and movies on a flat screen. Virtual reality allows the player to actually enter the world and be fully immersed in it with a 360 degree view. You are no longer watching a game, you are inside it! The only way to truly understand VR is to experience it!

I have Virtual Reality on my phone. Is this the same?

Phone based Virtual Reality is a very limited version of VR. To have the absolute best experience, you need a high-end computer, a large play space and special tracking for your headset and controllers. Our VR stations offer a completely cutting edge level of VR that you can’t get on your phone. Just like watching a movie on your phone isn’t as good as in a theater!

What is the recommended age for Virtual reality use?

Virtual Reality Headset companies recommend to use the equipment for kids above the age of 13. We currently only allow the age of 13 and up to stay with the recommended safety standards. Click here to view all the safety information regarding our VR headsets.

Will VR make me sick?

The majority of our experiences are very comfortable for everyone. We do have some games that a few people find more intense. Our staff can help you find the best VR experience while you’re hear so that you can have fun and be comfortable.

How do I know the Blurscape VR Game truck can come to my house?

Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill or off a main road, we can come. Otherwise, you can divert us to a nearby park, church or parking lot! We need up to 60 feet of cleared space (as flat as possible).

What about bad weather?

We come rain, shine, chilly days or nights or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.

Do I have to pay for the party in advance?

Our reservations go quickly. In order to reserve your date, once confirmed, you must pay online. For non-profit/civic entities who must pay in a different manner (purchase order, etc.) please contact us.

I don’t play video games. Would I like VR?

Absolutely! We offer a wide range of experiences and have discovered that people of all ages and demographics love VR. This is because you’re not just sitting on a couch and pushing buttons on a controller, you’re actually doing the things in real life. Shooting a bow and arrow at an invading orc, cooking food for your customer, dodging fire from enemy robots, shining a flashlight down a mysterious corridor, walking on a plank off the edge of a skyscraper…these are all experiences you, yourself enter into.

Are the VR headsets cleaned between use?

All our headsets are thoroughly cleaned with antibacterial sanitizing wipes after each play session is done. Sanitary face masks are also available upon request before the event.

I wear glasses. Can I use VR?

Some glasses will fit in the headsets, but larger frames will not. We recommend wearing contact lenses if you can.

How many games do you guys have?

We have over 30 different virtual reality games from education to simulations to epic gaming!

How many people can play at a time?

We have 4 stations in the trailer. Each of our stations are designed for one player at a time. We do allow players to swap in and out if you want the players to play the whole time or as short as 10 minutes.

Should I be concerned about the types of games for my kids?

Simply let the Game Coach know your concerns and we will address them on an individual basis and will make inappropriate games unavailable. We have virtual reality video games suitable for all ages.

Do you serve food and drinks?

No, and we currently have no plans implementing this idea in the future.

What time will you arrive?

We will arrive approximately 15-30 minutes (or earlier) prior in order to set-up and rest assured, our door will be open for your guests by the start of your party time!We suggest that you tell your guests that the party is one hour or half-hour before our official starting time — that way they eat first while we setup the experience!

What type of Fundraising can we do with a your VR game truck?

We can set up tournament-style or general-style gaming to help raise money for an event or simply to just have fun with a large group of people.

Policy

This section includes our company policies and how we handle certain situations. By submitting payment you agree to these terms.

Deposit/Refund/Cancellation Policy

A minimum cancellation fee of $25 will apply to all canceled bookings.

There will be a 50% cancellation fee for all parties or events canceled within 30 days of your planned event.

NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event to another date should cancellation be necessary.

A $25 rebooking fee will be assessed to postponement/date change within 7 days of your planned event.

CHURCH, SCHOOL, NON-PROFIT EVENTS: After you confirm your booking and pay your balance, let us know if you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information. For non-profit/civic entities who must pay in a different manner (purchase order, etc.) please contact us.

PRIVACY POLICY

Blurscape is committed to protecting your privacy. We use the information we collect on our website to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

BAD WEATHER

The game trailer is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rain or snow, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.

TRAVEL SURCHARGE

Our general service area is a 60-mile radius from Covington, Georgia zip 30014.  There are no travel fees for the first 20 miles, but we must add a fuel surcharge fee when we travel beyond 20 miles to an event. See our Service Area page for coverage areas.

SUPERVISED CHILDREN

Guests under the age of 16 require a parent, guardian or responsible adult be on property and within contact of the game coach should a need to contact them arise.

PICTURES

While your party is in effect the Game Coach may be taking pictures of the party from inside the game trailer. We may use these on our Facebook page or our web site. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party or make the appropriate choice for this option during booking.

ALCOHOL/DRUGS

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY

Neither Blurscape nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the game theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the game station resulting from the careless or willful damage of same by clients guests. Neither HACK IT LLC DBA Blurscape nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

Wavier

Click Here! The wavier is required for every participant for the booking or event. We also allow signatures at events.

TIPS

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

FOOD/DRINK

Blurscape does not allow any food or drinks into the VR game theater. Please have your guests consume them outside of the trailer prior to entering.

OUR TRUCK/TRAILER

When the Blurscape theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is long and we will need a minimum of 60 feet of space to maneuver and park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

its totally time to book a vr party!