FAQ & Policy
This section includes our company policies and how we handle certain situations. By submitting payment you agree to these terms.
There is a 3.5% processing fee included with the booking price that is non-refundable.
A minimum cancellation fee of $25 will apply to all canceled bookings.
There will be a 50% cancellation fee for all parties or events canceled within 30 days of your planned event.
NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event to another date should cancellation be necessary.
A $25 rebooking fee will be assessed to postponement/date change within 7 days of your planned event.
CHURCH, SCHOOL, NON-PROFIT EVENTS: After you confirm your booking and pay your balance, let us know if you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information. For non-profit/civic entities who must pay in a different manner (purchase order, etc.) please contact us.
Blurscape is committed to protecting your privacy. We use the information we collect on our website to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
The game trailer is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rain or snow, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.
Our general service area is a 60-mile radius from Covington, Georgia zip 30014. There are no travel fees for the first 20 miles, but we must add a fuel surcharge fee when we travel beyond 20 miles to an event. See our Service Area page for coverage areas.
Guests under the age of 16 require a parent, guardian or responsible adult be on property and within contact of the game coach should a need to contact them arise.
While your party is in effect the Game Coach may be taking pictures of the party from inside the game trailer. We may use these on our Facebook page or our web site. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party or make the appropriate choice for this option during booking.
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
Neither Blurscape nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the game theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the game station resulting from the careless or willful damage of same by clients guests. Neither HACK IT LLC DBA Blurscape nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
Click Here! The wavier is required for every participant for the booking or event. We also allow signatures at events.
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
Blurscape does not allow any food or drinks into the VR game theater. Please have your guests consume them outside of the trailer prior to entering.
When the Blurscape theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is long and we will need a minimum of 60 feet of space to maneuver and park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.